Terms and Conditions.

Klyvorix Shop is an online women’s fashion store operated by KLYVORIX TECHNOLOGIES PRIVATE LIMITED . The website offers sarees, kurta sets, coord sets, short kurtis and related fashion products.

These Terms apply to website visitors, registered customers and persons placing or receiving orders. They should be read together with the Privacy Policy, Shipping Policy, Return and Replacement Policy and Refund and Cancellation Policy.

You must be legally capable of entering into a binding contract to independently create an account or place an order.

A person under 18 years of age may use the website only with the involvement and supervision of a parent or lawful guardian. The parent or guardian will be responsible for the minor’s use of the website and related transactions.

By using the website, you represent that the information provided by you is accurate and that your use is permitted under applicable law.

Certain features may require an account. You are responsible for maintaining accurate account details and protecting your login credentials.

• Use a valid name, email address and mobile number.
• Keep billing and delivery addresses updated.
• Do not share passwords, OTPs or access credentials.
• Inform us promptly if unauthorised account use is suspected.
• Do not create accounts using another person’s details without authority.

We may request verification before changing sensitive account, order or delivery information.

We aim to display product names, descriptions, images, sizes, colours, availability and prices as accurately as reasonably possible.

Product images are illustrative representations. They should not be treated as a guarantee of exact colour reproduction on every device.

Prices displayed on the website are in Indian Rupees unless expressly stated otherwise. Applicable taxes, delivery charges, payment charges or other permitted amounts may be displayed before order confirmation.

Prices, offers and availability may change without prior notice before an order is accepted. A price shown in a customer’s cart is not guaranteed until the order is successfully placed and accepted.

If a material pricing or technical error is identified, we may contact the customer to confirm the corrected amount or cancel the affected order and process an applicable refund.

Submitting an order is an offer by the customer to purchase the selected products. An automated order acknowledgment does not necessarily mean that the order has been finally accepted.

An order may be accepted after payment verification, stock confirmation, address review and applicable fraud or security checks.

Order refusal or cancellation

We may refuse, hold or cancel an order in situations including:

• Product unavailability or stock mismatch.
• Payment failure, reversal or verification issue.
• Incorrect, incomplete or unsupported address.
• Suspected fraud, misuse or unauthorised transaction.
• Material pricing, listing or technical error.
• Violation of these Terms or applicable law.
• Delivery service unavailability at the destination.

Where a prepaid order is cancelled by us, the applicable amount will be processed according to the Refund and Cancellation Policy.

Available payment options may include UPI, cards, net banking, wallets or other payment methods displayed during checkout.

Payments may be processed by independent payment gateways, banks or payment-service providers. Their terms, security checks and privacy practices may apply to the transaction.

• You must use a payment method that you are authorised to use.
• Do not send UPI PINs, card PINs, passwords or OTPs to our support team.
• An amount debited during a failed transaction may be reversed according to the bank or payment provider’s processing timelines.
• A payment reference alone does not guarantee order acceptance if payment verification fails.

Shipping, estimated delivery, dispatch, courier handling and delivery-attempt terms are governed by our Shipping Policy.

Delivery estimates are approximate and may change because of courier operations, weather, festivals, public restrictions, destination accessibility, address issues or other circumstances.

The customer is responsible for providing a complete and serviceable delivery address and an active mobile number. Additional charges may apply where a parcel is returned because of an incorrect address, repeated failed delivery attempts or customer refusal.

Eligibility, request periods, condition requirements, quality checks, evidence requirements, exclusions and refund processing are governed by the relevant store policies.

• Return and Replacement Policy
• Refund and Cancellation Policy
• Shipping Policy

Products should be handled carefully after delivery. A return or replacement may be declined where the product has been used, worn, washed, altered, damaged after delivery or returned without required packaging, tags or evidence, subject to applicable law and the relevant policy.

Promotional offers, coupon codes, discounts and campaign benefits may have separate eligibility, validity, product, quantity, account or minimum-order conditions.

Unless expressly stated otherwise:

• Coupons cannot be exchanged for cash.
• Only one coupon may be permitted per order.
• Offers may be limited to selected products.
• Offers may be withdrawn before an order is placed.
• Misuse may result in cancellation of the benefit.

The website may be used only for lawful personal shopping, account management, order tracking and customer-support purposes.

You must not:

• Use the website for fraud or illegal activity.
• Submit false identity, payment or delivery information.
• Attempt unauthorised access to accounts or systems.
• Introduce malware, scripts or harmful code.
• Scrape, copy or extract website data without permission.
• Interfere with website availability or security.
• Impersonate another person or organisation.
• Abuse coupons, refunds, returns or support processes.
• Use website content for unauthorised commercial resale.

Where the website allows reviews, feedback, images or other content, you must submit only lawful, accurate and relevant material that you have the right to provide.

Submitted content must not:

• Contain unlawful, abusive or threatening material.
• Violate privacy or intellectual-property rights.
• Include misleading endorsements or false claims.
• Contain malware, advertising spam or unrelated links.
• Reveal passwords, banking credentials, PINs or OTPs.

We may moderate, refuse or remove content where reasonably necessary for legal, security, relevance or platform-integrity reasons.

The website design, brand name, logo, text, graphics, layouts, product presentation, software and other content are owned by, licensed to or lawfully used by the Company or relevant rights holders.

Website content may be viewed for personal shopping purposes. It must not be copied, reproduced, republished, modified, distributed, sold or used commercially without prior written permission from the relevant rights holder.

The website may use or link to payment gateways, courier tracking, maps, analytics, social platforms and other third-party services.

Third-party services are operated independently and may be governed by their own terms, privacy policies, availability and security practices. We are not responsible for independent third-party content or services beyond obligations imposed by applicable law.

We aim to keep the website functional, accurate and secure, but uninterrupted or error-free availability cannot be guaranteed.

Website access may occasionally be interrupted for maintenance, updates, technical faults, hosting issues, security events or circumstances outside reasonable control.

Fashion preferences, fit and appearance are subjective. Customers should review the product description, measurements and available images before purchasing.

To the maximum extent permitted by applicable law, the Company will not be responsible for indirect, incidental, special or consequential loss arising solely from website interruption, third-party service failure or unauthorised customer-account use.

Nothing in these Terms limits liability that cannot legally be excluded, including mandatory consumer remedies or liability arising from fraud, wilful misconduct or other non-excludable legal obligations.

To the extent permitted by law, you agree to be responsible for losses, claims or costs reasonably arising from your unlawful website use, fraudulent conduct, infringement of third-party rights or material breach of these Terms.

This clause does not apply to losses caused by the Company’s own breach, negligence or conduct for which liability cannot legally be excluded.

Personal information submitted through the website, account, checkout, contact forms and order-support channels is handled according to our Privacy Policy .

Customers should not submit passwords, UPI PINs, card PINs or OTPs through contact forms, email or customer-support messages.

We will not be responsible for delay or failure caused by events reasonably outside our control, including natural disasters, extreme weather, transport disruption, public restrictions, labour disruption, internet outages, power failures, cyber incidents, courier disruptions or government actions.

We may suspend, delay, modify or cancel affected services or orders where reasonably necessary and will communicate material changes where practicable.

By using the website or providing contact details, you agree to receive transactional communications related to account activity, payments, orders, shipping, delivery, refunds and support.

Communications may be sent through email, SMS, phone, account notifications or other available electronic methods.

Promotional communications may be subject to separate consent or opt-out options. Transactional messages may continue where required to complete an order or provide requested support.

We may restrict website access, suspend an account or cancel affected transactions where reasonably necessary because of:

• Fraudulent or suspicious activity.
• Repeated misuse of returns or payment systems.
• Security threats or unauthorised access attempts.
• False account, payment or delivery information.
• Violation of these Terms or applicable law.

Account suspension does not remove obligations or rights relating to completed orders, refunds, pending disputes, intellectual property or legal compliance.

These Terms are governed by the laws of India. Parties should first attempt to resolve order or website concerns through the official customer and grievance-support channels.

Subject to mandatory consumer-forum jurisdiction and other jurisdiction that cannot lawfully be excluded, disputes will be subject to the competent courts at Bengaluru, Karnataka.

We may update these Terms to reflect changes in products, website features, policies, service providers, security practices or legal requirements.

The latest version will be published on this page with an updated date. Updated terms will apply to subsequent website use and orders, subject to applicable law.

Questions, complaints and grievances may be submitted through the official Contact and Grievance Support page or through the contact details below.

Please include your name, order number, registered contact details and a clear description of the issue. Do not send passwords, UPI PINs, card PINs or OTPs.