Your privacy matters to us.

This Privacy Policy applies to personal information processed through the Klyvorix Shop website, customer accounts, checkout process, contact forms, grievance-support channels, order tracking and related customer communications.

Klyvorix Shop is operated by KLYVORIX TECHNOLOGIES PRIVATE LIMITED . References to “Klyvorix Shop”, “Company”, “we”, “our” or “us” refer to the Company. References to “you”, “your”, “customer” or “user” refer to the person accessing or using the website.

The information collected depends on how you interact with the website and which services you use.

Information provided by another person

Where you provide information about another person, such as a delivery recipient, you confirm that you are authorised to provide the information for the intended order or delivery purpose.

We may process personal information for the following purposes:

• Creating, maintaining and securing customer accounts.
• Receiving, confirming, processing and delivering orders.
• Sending order confirmations, invoices, shipping updates and service messages.
• Processing payments, cancellations, refunds, returns and replacements.
• Providing order tracking and customer support.
• Responding to contact requests, complaints and grievances.
• Preventing fraud, misuse, unauthorised access and suspicious transactions.
• Maintaining accounting, tax, transaction and regulatory records.
• Improving website performance, accessibility, navigation and customer experience.
• Sending promotional communications where you have chosen to receive them or where otherwise permitted by applicable law.
• Establishing, exercising or defending legal claims and complying with lawful requests.

When you place an order, we process the information required to verify the transaction, prepare the products, arrange shipment, communicate order status and provide post-purchase support.

Payment processing

Depending on the payment method selected, payment information may be processed by banks, payment gateways, UPI service providers or other payment partners. These providers may process information according to their own terms and privacy policies.

We may receive transaction references, payment status, payment method, billing information and fraud-screening results. Customers should not send card PINs, UPI PINs, passwords or OTPs through contact forms, email or customer-support messages.

Delivery and logistics

Delivery information may be shared with courier, logistics, warehousing and delivery partners to fulfil and track your order.

Cookies are small files or identifiers stored on or accessed through your device. We may use cookies and similar technologies to operate and improve the website.

Browser settings may allow you to block or delete cookies. Disabling essential cookies may prevent the shopping cart, checkout, account or other website features from functioning correctly.

We do not disclose personal information without a business, service, security or legal reason. We may share relevant information with:

• Payment gateways, banks and payment-service partners.
• Courier, shipping, warehousing and logistics providers.
• Website hosting, email, cloud, security, analytics and technical-service providers.
• Customer-support, accounting, audit, legal and professional advisers.
• Government authorities, courts, regulators or law-enforcement agencies where lawfully required.
• A buyer, investor, successor or adviser in connection with a proposed or completed business reorganisation, merger, acquisition or transfer.

Service providers are expected to process information only for authorised services and subject to suitable confidentiality, security or contractual requirements where applicable.

We use reasonable administrative, organisational and technical safeguards intended to reduce the risk of unauthorised access, loss, alteration, misuse or disclosure of personal information.

• Restricted access to systems and administrative areas.
• Website, account and transaction-security controls.
• System monitoring, logs and security reviews.
• Updates, backups and protective configurations where appropriate.
• Access controls for service providers and authorised personnel.

Personal information may be retained for as long as reasonably required to fulfil the purpose for which it was collected, operate customer accounts, provide order support and meet legal, taxation, accounting, fraud-prevention or dispute-resolution requirements.

Retention periods may differ depending on the type of information, order status, account activity, customer request, legal obligation and operational requirement.

When information is no longer reasonably required, we may delete, anonymise, aggregate or securely archive it, subject to applicable legal requirements and backup cycles.

Subject to identity verification, technical feasibility, contractual requirements and applicable law, you may contact us to:

• Request information about personal data being processed.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion or erasure where the information is no longer required and retention is not legally necessary.
• Withdraw consent for processing that depends on consent.
• Opt out of promotional email or marketing communications.
• Raise a complaint or grievance concerning the use of personal information.
• Request closure of your customer account, subject to pending orders, disputes and legal retention duties.

Withdrawing consent does not affect processing already completed before withdrawal. It may also limit our ability to provide services that depend on the relevant information.

Identity verification

We may request sufficient information to verify the identity and authority of the person making a privacy request. This helps protect customer data from unauthorised access or deletion.

The website is intended for use by adults or by individuals using it with the involvement and supervision of a parent or lawful guardian.

A person under 18 years of age should not independently create an account, place an order or submit personal information without the involvement of a parent or lawful guardian.

A parent or guardian who believes that a child has submitted personal information without appropriate involvement may contact us using the grievance details below.

The website may contain links, embedded maps, payment interfaces, social features, courier tracking or services provided by third parties.

When you interact with a third-party service, that provider may collect and process information under its own privacy policy and terms. We encourage users to review the privacy practices of the relevant provider before submitting information.

We are not responsible for the independent privacy, security or content practices of third-party websites or services.

Website hosting, cloud, email, analytics, security or other technology providers may process or store information from locations different from your state or country.

Where information is transferred or processed outside India, we aim to use service providers and arrangements consistent with applicable legal requirements, contractual protections and reasonable security safeguards.

We may update this Privacy Policy to reflect changes in website functions, business operations, service providers, security practices or legal requirements.

The latest version will be displayed on this page with an updated “Last Updated” date. Material changes may also be communicated through the website, account notice, email or another appropriate method.

Continued use of the website after an updated policy is published means that the updated policy will apply to subsequent interactions, subject to any consent or notice required by applicable law.

Privacy questions, correction requests, account requests and grievances may be submitted through the Contact and Grievance Support page or through the contact details provided below.

Please include sufficient information to identify the relevant account, order or communication. Do not include passwords, card PINs, UPI PINs or OTPs.