Shipping Policy.

This Shipping Policy applies to eligible products purchased directly through the Klyvorix Shop website.

Klyvorix Shop is operated by KLYVORIX TECHNOLOGIES PRIVATE LIMITED . Shipping and delivery are subject to product availability, payment confirmation, address serviceability and courier-partner operations.

We currently ship to serviceable locations within India through available courier and logistics partners.

Delivery availability depends on the destination PIN code, courier network, product type, payment method and operational conditions.

An order may be held or cancelled if the delivery location is unsupported, inaccessible or temporarily unserviceable.

Confirmed orders are normally processed within approximately 1 to 3 business days.

Processing may include:

• Payment and transaction verification.
• Product availability confirmation.
• Quality or quantity checks.
• Packaging and labelling.
• Address and PIN-code verification.
• Courier allocation and shipment creation.

Orders placed after working hours, on weekends or on public holidays may begin processing on the next available business day.

After dispatch, most serviceable orders are normally delivered within approximately 3 to 10 business days.

Any delivery date shown on the website, checkout page, tracking page or courier interface is an estimate and not a guaranteed appointment.

Applicable shipping charges, if any, will normally be displayed during checkout before the order is submitted.

Shipping charges may depend on:

• Delivery location and PIN code.
• Order value.
• Package size or weight.
• Selected payment or delivery method.
• Promotional free-shipping eligibility.
• Courier or logistics requirements.

Free-shipping offers may have separate minimum-order, product, location or promotional conditions.

Customers must provide a complete and accurate delivery address during checkout.

The address should include:

• Recipient’s full name.
• House, flat or building number.
• Street, locality and landmark.
• City, district and state.
• Correct six-digit PIN code.
• Active ten-digit mobile number.

We may contact the customer if clarification is required. Failure to provide correct information may delay dispatch or delivery.

A customer may request an address correction, product change or cancellation only before the order has been shipped or handed to the courier.

Requests should be submitted immediately through the official Contact and Grievance Support page .

A modification request is not guaranteed. It is effective only after the change is confirmed by Klyvorix Shop.

After dispatch, the courier may not permit changes to the recipient name, address, PIN code or delivery destination.

After dispatch, available shipment details may be shared through email, SMS, account notification or another available communication method.

Tracking information may include:

• Courier or logistics partner name.
• Tracking or airway-bill number.
• Shipment status.
• Estimated delivery information.
• Courier tracking link, where available.

Customers may also use the Order Tracking page to view the latest available status.

Courier partners may attempt delivery according to their operating process and destination conditions.

The recipient should:

• Keep the registered mobile number active.
• Respond to genuine courier calls or messages.
• Ensure someone is available to receive the parcel.
• Provide reasonable location guidance if needed.
• Arrange payment for cash-on-delivery orders.

If delivery fails because the recipient is unavailable, unreachable or refuses the parcel, the courier may reattempt delivery or return the parcel to the sender.

Delivery may be delayed because of:

• Weather, floods or natural events.
• Festivals, sales or high shipment volume.
• Public holidays or local restrictions.
• Transport disruption or road closures.
• Courier hub or route delays.
• Incorrect or incomplete delivery details.
• Destination access or security restrictions.
• Payment, verification or fraud checks.
• Events outside reasonable operational control.

We will make reasonable efforts to assist with materially delayed shipments, but courier movement and final-mile operations may be controlled by the relevant logistics partner.

Products from the same order may occasionally be packed or shipped separately because of stock location, package size, courier limits or operational requirements.

Split shipments may have different tracking numbers and delivery dates.

A partial delivery does not necessarily mean that the remaining items are missing. Customers should review all shipment and tracking information before raising a missing-item request.

Inspect the outer package before accepting delivery.

If the package appears opened, severely crushed, resealed, wet, torn or visibly tampered with:

• Record clear photographs or video before opening.
• Ask the courier person to note the visible condition where possible.
• Refuse the parcel if it appears unsafe or significantly tampered with.
• Contact Klyvorix Shop promptly with the order and tracking details.

If the outer parcel appears normal but the product inside is damaged, defective, incorrect or missing a component, submit a request within 48 hours of delivery.

Keep the product unused and retain:

• Outer courier packaging.
• Shipping label.
• Product packaging.
• Tags, labels and accessories.
• Unboxing video and clear photographs.

Such matters will be reviewed under the Return and Replacement Policy .

A shipment may be treated as potentially lost where tracking has not progressed for an unusually long period or the courier confirms that the parcel cannot be located.

We may raise an investigation with the courier partner. The customer may be asked to confirm:

• Order number.
• Tracking number.
• Recipient name and address.
• Registered mobile number.
• Whether any delivery attempt occurred.

A replacement or eligible refund may be considered after the courier investigation confirms loss or non-delivery.

If tracking shows “Delivered” but the parcel has not been located, first check with:

• Family members or other occupants.
• Reception, security desk or gatekeeper.
• Neighbours who may have accepted the parcel.
• The courier agent or local courier office.

If the parcel remains missing, contact us promptly with the order number and tracking details so that a courier delivery investigation can be requested.

The investigation may include delivery scans, OTP records, recipient information, location data or proof of delivery provided by the courier.

A parcel may be returned to the sender by the courier as Return to Origin, also called RTO, for reasons including:

• Incorrect or incomplete address.
• Recipient unavailable or unreachable.
• Repeated failed delivery attempts.
• Customer refusal.
• Cash-on-delivery payment refusal.
• Destination becoming unserviceable.
• Courier or operational restrictions.

Once an RTO parcel is received and verified, we may contact the customer regarding reshipment, cancellation or an applicable refund.

Where RTO occurred because of an incorrect address, customer refusal or repeated customer unavailability, original shipping, return-shipping or reshipment charges may apply where legally permitted.

Cash on Delivery may be available only for selected products, order values and serviceable PIN codes.

For a cash-on-delivery order:

• Keep the payable amount or supported payment method ready.
• Verify the parcel and delivery information before making payment.
• Do not make additional payment outside the confirmed order amount without verification.
• Repeated refusal of confirmed COD orders may affect future COD availability.

COD availability may be withdrawn, restricted or replaced with prepaid payment where operational or risk conditions require it.

Klyvorix Shop currently does not offer standard international shipping unless a destination and international-delivery option are specifically made available during checkout or confirmed in writing.

Where international shipping is introduced, separate charges, customs duties, import taxes, delivery periods and destination restrictions may apply.

This policy explains the operational process for dispatch and delivery. It does not exclude or restrict a consumer right that cannot legally be excluded.

Where a shipment is lost, a product is damaged, incorrect goods are supplied or the delivery service is materially deficient, the matter will be reviewed according to applicable Indian law and the relevant store policy.

For dispatch, tracking, delayed delivery, damaged parcel or non-delivery concerns, contact Klyvorix Shop through the official Contact and Grievance Support page .

Include:

• Customer name.
• Order number.
• Registered email address.
• Registered mobile number.
• Tracking or airway-bill number.
• Clear description of the concern.
• Available photographs or video evidence.

Do not share account passwords, payment PINs, card PINs, CVV numbers or OTPs.