Refund & Cancellation Policy.

This Refund and Cancellation Policy applies to eligible purchases made directly through the Klyvorix Shop website.

Klyvorix Shop is operated by KLYVORIX TECHNOLOGIES PRIVATE LIMITED . Refund and cancellation requests are reviewed according to the order status, payment records, product condition, applicable store policies and applicable law.

A customer may request cancellation only before the order has been shipped, dispatched or handed over to the courier partner.

A cancellation request may be submitted through:

• The cancellation option in My Account → Orders, where available.
• The Contact and Grievance Support page .
• The official support email or phone number provided on the website.

The request should include the customer’s name, order number, registered email address, mobile number and reason for cancellation.

Once an order has been shipped, dispatched or handed over to the courier partner, it cannot normally be cancelled.

Refusing delivery does not automatically create a refund entitlement. If a parcel is returned because of customer refusal, an incorrect address, repeated failed delivery attempts or customer unavailability, applicable shipping and return-to-origin costs may be deducted where legally permitted.

If the delivered product is damaged, defective, incorrect or materially different from the confirmed order, the customer should follow the Return and Replacement Policy .

We may cancel an order before delivery in situations including:

• Product unavailability or stock mismatch.
• Payment failure or unsuccessful verification.
• Incorrect, incomplete or unsupported address.
• Courier service unavailability at the destination.
• Material pricing, catalogue or technical error.
• Suspected fraud or unauthorised payment activity.
• Violation of website terms or applicable law.
• Circumstances outside reasonable operational control.

If a prepaid order is cancelled by us, the eligible amount paid for the cancelled order will be refunded.

A refund may be processed in the following cases:

A return-based refund is processed only after:

• The return request is approved.
• The product is received at the designated facility.
• The required quality inspection is completed.
• The returned item matches the approved request.
• All required tags, accessories and components are present.

If the product fails quality inspection because it has been used, worn, washed, altered, damaged after delivery or returned incomplete, the refund may be declined.

A payment may sometimes be debited from the customer’s account even though the website does not receive successful payment confirmation or no order is created.

Such transactions are generally handled as failed payment transactions by the bank, UPI provider, card network, wallet or payment gateway. The amount may be automatically reversed according to the applicable payment-system process.

If the amount is not reversed within the applicable payment-provider timeline, the customer should:

• Check the bank or payment application statement.
• Contact the bank or payment-service provider.
• Contact Klyvorix Shop with the transaction reference and payment date.
• Share a redacted payment screenshot where reasonably required.

If more than one successful payment is made for the same order, the duplicate amount may be refunded after transaction verification.

The customer should provide:

• Order number.
• Registered name and contact details.
• Payment date and amount.
• Transaction or bank reference numbers.
• A redacted statement or screenshot showing the duplicate debit.

A pending bank entry, temporary authorisation or unsuccessful transaction is not treated as a duplicate successful payment until confirmed by the payment records.

The refund is based on the eligible amount actually paid for the affected order or product after applying valid discounts, coupons and adjustments.

Depending on the reason for refund, the amount may include:

• The eligible product amount paid.
• Applicable tax included in the refundable product amount.
• Original shipping charges where the complete prepaid order is cancelled before shipment.
• Approved return-shipping charges where the issue resulted from a verified Company error.

The value of a coupon, promotional benefit or discount is not separately refunded as cash. The refund cannot exceed the amount actually collected for the affected transaction.

Prepaid orders

An approved refund will normally be sent to the original payment method used for the order.

Cash-on-delivery orders

Where an approved refund is due for a cash-on-delivery order, the customer may be asked to provide a verified Indian bank account or UPI ID belonging to the customer or an authorised recipient.

Unavailable original method

If the original payment method cannot receive the refund, we may request verified alternative payment details. Identity or account verification may be required before processing.

After refund eligibility is finally approved, Klyvorix Shop will normally initiate the refund within approximately 5 to 7 business days.

After initiation, the bank, payment gateway, UPI provider, wallet or card issuer may require an additional 5 to 10 business days to credit or display the amount.

These are estimated operational timelines. Actual settlement may vary because of bank processing, payment-system rules, weekends, public holidays, account verification or technical conditions.

Subject to mandatory legal rights, the following may not be refundable:

• A product that does not qualify under the Return and Replacement Policy.
• Original shipping charges for a partially returned order.
• Shipping or return-to-origin costs caused by an incorrect address or customer refusal.
• Charges already incurred for an unsuccessful delivery caused by customer unavailability.
• Coupon, promotional discount or free-gift value as a separate cash amount.
• Payment charges retained independently by a bank or payment provider where legally applicable.
• Products used, worn, washed, altered or damaged after delivery.
• Unapproved returns or parcels sent to an unauthorised address.

No unreasonable deduction will be imposed where the refund results from a verified wrong, damaged or defective product supplied by us.

Cancelling an unpaid cash-on-delivery order does not create a monetary refund because no order payment has been collected.

If a cash-on-delivery product is later approved for return and refund, the customer may be asked to submit:

• Account-holder name.
• Bank account number.
• IFSC code.
• Bank name and branch information.
• Verified UPI ID, where supported.
• Identity or order verification information where reasonably required.

Bank or UPI details should be submitted only through the official support channel requested by Klyvorix Shop.

Once a refund is initiated, available confirmation or reference details may be shared with the customer.

If the amount is not visible after the stated processing period, contact:

• The bank or payment-service provider.
• Klyvorix Shop through the official Contact and Grievance Support page.

Include the order number, refund date, amount and available refund or transaction reference.

Refund or cancellation requests may be held, investigated or rejected where there is reasonable evidence of:

• False transaction information.
• Fabricated payment screenshots.
• Repeated misuse of cancellation or return systems.
• Unauthorised payment activity.
• Different or altered products being returned.
• Duplicate refund requests.
• Other fraudulent or abusive conduct.

We may request additional verification and may take appropriate action where fraud, misuse or unlawful activity is suspected.

This policy provides the operational process for cancellation and refunds. It does not exclude or restrict a consumer right that cannot legally be excluded.

Where goods are defective, materially misrepresented, incorrectly supplied or otherwise covered by mandatory consumer-protection requirements, the matter will be reviewed according to applicable Indian law.

Cancellation, payment, refund and grievance requests may be submitted through the Contact and Grievance Support page or through the official contact details below.

Include the order number, registered contact details, payment date, amount, transaction reference and a clear description of the issue.

Do not share passwords, UPI PINs, card PINs, CVV numbers or OTPs.