Return & Replacement Policy.

This Return and Replacement Policy applies to eligible women’s fashion products purchased directly from Klyvorix Shop, including sarees, kurta sets, coord sets and short kurtis.

Klyvorix Shop is operated by KLYVORIX TECHNOLOGIES PRIVATE LIMITED . A return or replacement request is reviewed according to this policy, the confirmed order details, product condition, available evidence and applicable law.

A return or replacement request may be considered where:

• The product was received in a damaged condition.
• The product has a visible manufacturing defect.
• A different product was delivered from the product confirmed in the order.
• A different size, colour or quantity was delivered from the confirmed order.
• A component of a set is missing from the delivered package.
• The delivered item is materially or significantly different from the confirmed product description.
• The parcel was delivered with clear transit damage that affected the product.

The issue should be reported within 48 hours of recorded delivery for visible damage, wrong items, missing components or other issues that can reasonably be identified during initial inspection.

Except where examination is reasonably required to identify a defect, a product submitted for return or replacement should:

• Remain unused and unworn.
• Remain unwashed and uncleaned.
• Remain unaltered and unstitched.
• Be free from perfume, deodorant or body odour.
• Be free from makeup, stains, hair or dust.
• Retain original labels, tags and accessories.
• Include all pieces supplied as part of a set.
• Be returned with original product packaging.
• Include any free item supplied specifically with the affected product or order.

The order number and customer contact information must match the original purchase records.

Subject to mandatory consumer rights, a return or replacement will normally not be accepted for:

• Change of mind after delivery.
• Personal dislike of colour, print or design.
• Products damaged after delivery by the customer.
• Products that have been worn, washed or cleaned.
• Products that have been stitched or altered.
• Products with removed, broken or replaced tags.
• Products carrying perfume, body odour, makeup, sweat, stains or other signs of use.
• Minor colour differences caused by lighting, photography or screen settings.
• Minor variations in print placement, stitching or fabric cutting that do not constitute a defect.
• A request raised after the applicable request period without a valid reason.
• A product returned without necessary order information or supporting evidence.
• A product purchased from another seller or platform.
• Damage caused by incorrect washing, ironing, storage or product handling.

Customers should review the product description, available measurements and size information before placing an order.

A return may not be approved only because the selected size does not fit as expected where the correct ordered size was delivered and the displayed measurements were materially accurate.

Where a size replacement facility is specifically offered for the product, it will be subject to:

• Availability of the requested replacement size.
• The product remaining unused and unwashed.
• Original tags and packaging remaining intact.
• The request being raised within the stated period.
• Any applicable pickup or reshipping conditions.

To help verify the issue, we may request:

• A continuous package-opening or unboxing video.
• Clear photographs of the outer courier package.
• A photograph of the shipping label and order label.
• Clear photographs or video of the product issue.
• A photograph showing the complete delivered item.
• Photographs of tags, size labels and packaging.
• Any other information reasonably required to verify the order and issue.

Images and videos should be clear, unedited and sufficient to identify the product, package and reported concern.

Submit the request through the Contact and Grievance Support page or send the required details to the official support email.

The request should include:

• Customer’s full name.
• Order number.
• Registered email address.
• Registered mobile number.
• Product name.
• Delivery date.
• Clear description of the issue.
• Required photographs and videos.
• Preferred resolution, where applicable.

After submission, the customer may receive an acknowledgment, ticket number or request reference. Submission does not itself mean that the return or replacement has been approved.

Where a request is provisionally approved, we may arrange reverse pickup from the original delivery address, subject to courier availability.

Where reverse pickup is available

The customer should pack the product securely and hand it over to the assigned courier partner with all original pieces, tags, labels and packaging.

Where reverse pickup is unavailable

The customer may be asked to self-ship the approved product to an address provided by the support team. The parcel should be sent through a traceable courier service and the tracking receipt should be retained.

Where the approved return is due to a verified wrong, damaged or defective product supplied by us, reasonable return-shipping arrangements or approved courier charges may be handled by the Company.

Every returned product may undergo a quality check after it is received at the designated facility.

The inspection may verify:

• The product matches the approved request.
• The reported issue is present.
• The product is unused and unwashed.
• Tags and labels are intact.
• All pieces and accessories are included.
• No customer-caused damage is present.
• The product is packed appropriately.

The normal inspection process may require approximately 3 to 7 business days after the returned product is received. Additional time may be required for complex verification.

Where the request is approved for replacement, we will normally attempt to replace the product with the same item, size and variant originally ordered.

Replacement is subject to stock availability. Where the same product or variant is unavailable, we may:

• Offer an available suitable replacement.
• Offer another permitted resolution.
• Process an applicable refund under the Refund and Cancellation Policy.

A replacement shipment may be dispatched after the returned product passes the required quality check. The customer will receive available shipping or tracking information after dispatch.

Where an approved replacement cannot reasonably be provided, an applicable refund may be processed according to the Refund and Cancellation Policy .

The approved refund may be issued to the original payment method or through another verified method where necessary for cash-on-delivery or technically unsupported transactions.

Courier, bank, payment-gateway and settlement timelines may affect when the amount appears in the customer’s account after processing.

A request may be rejected where:

• The request does not meet the policy conditions.
• The reported issue cannot be verified.
• The product shows signs of use or washing.
• Tags, components or accessories are missing.
• The product was altered after delivery.
• The damage occurred after delivery.
• The wrong product was returned.
• The parcel was sent without approval.
• The request contains false or misleading information.

Where reasonably possible, the customer will be informed of the reason for rejection. If a rejected item is eligible to be sent back to the customer, reshipping charges may apply where legally permitted.

The product must be packed securely for return transit. Use the original packaging where available and add reasonable protective material.

Where the customer self-ships a product, the customer should use a trackable courier service and retain the receipt. We may not be responsible for a self-shipped parcel that is lost, misrouted or damaged because of insufficient packaging or an unauthorised courier arrangement, subject to applicable law.

This policy is intended to provide a clear process for return and replacement requests. It does not exclude or restrict a consumer right or remedy that cannot lawfully be excluded.

Where a product is defective, materially misrepresented or otherwise covered by mandatory consumer-protection requirements, the request will be reviewed in accordance with applicable Indian law.

Return, replacement or grievance requests may be submitted through the official Contact and Grievance Support page or through the contact details provided below.

Please include the order number, registered contact details, delivery date, issue description and supporting photographs or video.

Do not include account passwords, card PINs, UPI PINs or OTPs in any return or support request.